The Tailgater, Pioneer, and Reunion are hand-built in our Ellaville workshop, then shipped on a freight truck; the in-stock Mini ships UPS right to your door. Here's the full picture: what the build queue looks like, what each delivery option includes, and what to do if anything's not right when the truck arrives.
Every Mini package dispatches in 4–5 business days by UPS. Transit follows dispatch; tracking is emailed when it ships.
These grills dispatch in 6–8 weeks. Freight transit takes roughly 3–5 business days after dispatch.
All accessories, including chairs and prep tables, dispatch within 5 business days.
Mixed orders ship together unless you request otherwise in the order notes. When your order includes a built-to-order grill, the order waits for that grill to be ready.
Cancel any order for a full refund before it ships. No cancellation fees.
This timeline is for the Tailgater, Pioneer, and Reunion: 6–8 weeks to dispatch, then roughly 3–5 business days in transit.
The Tailgater, Pioneer, and Reunion arrive by freight. Workshop pickup is available by arrangement before ordering.
Palletized and shrink-wrapped, delivered to your driveway. You handle the last 30 feet.
Ellaville, Georgia. By appointment. Email us before you order and we'll arrange it.
Once your grill ships, the freight carrier reaches out to set a delivery window with you. Make sure the path from the curb to wherever the pallet will sit is clear: no parked cars, no garden hoses, no kid bikes.
The driver lowers the pallet on the liftgate, drops it at the end of your driveway, and gets your signature. From there the last 30 feet are yours.
Plan how you will move the grill from the driveway to its final location. Contact us before delivery to discuss access, handling, and the help or equipment your setup needs.
Walk around the crate before you sign the bill of lading. Forklift punctures, crushed corners, and torn shrink-wrap are all reasons to refuse the delivery. That keeps the damage on the carrier's books, and we'll work with you to make it right.
Take photographs. Email ignite@gathergrills.com as soon as you can with your order number, the photos, and a quick note. We'll sort out the claim and get the right parts moving. Taking care of you is the whole point.
U.S. shipping charges are shown at checkout. Canada, Alaska, and Hawaii require a quote before checkout.
Request a quote before checkout. Send your delivery address and the items you want to ignite@gathergrills.com so we can confirm shipping, any cross-border details, and timing before you order.
Request a shipping quote before checkout
We don't ship internationally ourselves, but we've worked with buyers who do. If you arrange and pay for the freight forwarder, customs, and everything past the dock, we'll get your grill to the US port. It's real work on your end, so write to us first and we'll talk it through.
The fastest way to reach us is email — Our Team will write back within a business day. Phone is on when the shop is open. We’re in Ellaville, Georgia and we keep Eastern hours.
