The deal between us.
These terms cover what you can expect from us and what we expect when you order a grill. By placing an order or using this site, you agree to them.
Last updated: May 2026
How your grill is made.
The Tailgater, Pioneer, and Reunion are welded and assembled by hand in Ellaville, Georgia after you order them. Because each is made to order, most builds run on a six-to-eight-week queue. The Mini is kept in stock and ships from Ellaville in about 4–5 days; it is manufactured overseas, not made to order. We do our best to show accurate prices, descriptions, and availability, but we may correct errors, change prices, or update specifications at any time before your order ships.
Placing an order.
Orders are placed and paid through our checkout, which is operated by Shopify; you can also choose to pay over time at checkout with Shop Pay or Affirm where available. Your order is an offer to buy, and a sale is confirmed when we accept it and charge your payment method. We may decline or cancel an order — for example, if an item is mispriced or unavailable — and if we do, we’ll refund any charge.
Freight & delivery.
The Tailgater, Pioneer, and Reunion ship by freight; the Mini ships by UPS. Lead times, freight options, and delivery-day details — including what to do if a crate arrives damaged — are on our shipping & freight page. Please inspect a freight delivery before signing for it.
60 days to be sure.
Every grill comes with a 60-day return guarantee: if you’re not happy with it, you may return it within 60 days of delivery for a full refund. To return a grill you must keep the original packaging it shipped in — that’s how it travels back safely — and we arrange and pay for the return shipping. Contact us at ignite@gathergrills.com to start a return. Accessories are final sale — if one arrives damaged or incorrect, contact us and we’ll make it right.
Need to cancel before delivery? We can usually cancel without charge before your build enters the fabrication queue (typically the first 7 days). Once fabrication has started a pre-shipment cancellation may not be possible — but the 60-day return guarantee above still applies once your grill arrives. This does not affect your rights under our warranty or applicable consumer-protection law.
How we stand behind the build.
Our coverage — five years structural and cooking, two years on ancillary components, and one year on accessories — is described in full on our warranty page. The warranty is the complete statement of our obligations for defects.
Use, liability & governing law.
The content on this site — text, photography, and the Gather Grills name and marks — is ours and may not be copied or used without permission. Please use the site lawfully and don’t attempt to disrupt it.
To the fullest extent allowed by law, our liability for any claim related to a product or this site is limited to the amount you paid for the product at issue, and we are not liable for indirect or incidental damages. Nothing here limits liability that cannot be limited by law. These terms are governed by the laws of the State of Georgia, USA.
We may update these terms; the version posted here, with the date above, is the current one. Questions? Email ignite@gathergrills.com.
We’re four people in a workshop. Real ones answer.
The fastest way to reach us is email — Mike or Sam will write back within a business day. Phone is on when the shop is open. We’re in Ellaville, Georgia and we keep Eastern hours.